About JEAN LAI

Mary, Working with you and your team was a delight. You and your team are very professional and were extremely knowledgeable about the market for our condo in Pacific Heights. Your advice and pricing were right on target. We were especially impressed with the professional way you dealt with the difficulties that arose from the fact that we had a dysfunctional HOA. You identified the resources we needed to get through the difficulties promptly and without incident. Thanks to you and every member of your team.

It's August 2013, and the market in SF is rough, has been rough for over a year and not slowing down. We started looking in summer 2012 for a bigger place. We have been to more open houses than we ever wanted to imagine possible. In fact, our Sundays were usually reserved for open houses so it put a huge damper on our weekend plans for what seemed like forever. This was with a previous broker. Then, after a year, we decided we needed a change. We found Mary through co-workers who raved about her. Our daughters loved her the minute they met her. I think that was a sign. Mary totally got us—she understood what we were trying to do. We are a family wit...

My husband and I have known Mary for the past ten years. We recently used her to buy our dream home and sell our old home. Mary was phenomenal! She really listened to our wants and desires and sent us listings immediately matching them. She is someone you want representing you for sure! She is thoughtful, patient, and kind, but most importantly, knows real estate! She is a wealth of knowledge and experience. She did the all the work, answered all of our endless phone calls, texts, and emails. She always kept us updated along the way which really helped reduce all our anxiety we had. She makes you feel like you are her only client while you know she ...

After renting for over 20 years, my husband and I decided to buy a condo in SF. We went on line to figure out how to approach getting an agent, and a guide said to interview several candidates. We interviewed 3 agents and Mary stood out in numerous ways, including: (1) she lived in SF and really knew the market; (2) she was super friendly; (3) she came prepared; (4) she really listened to our requirements and had several suggestions. We ended up going with Mary and it is one of the best decisions we could have made. It took us a while to find the right condo, and Mary was extremely patient. When we found the condo of our dreams, Mary was indispensab...

First-time homebuyer? She's got a packet for that. Looking beyond your means? She keeps you focused. Mary is a superagent! We (unintentionally) might have clocked the fastest closing time ever for a first-time homebuyer without an ounce of buyer's remorse, mostly due to Mary's thoroughness and going the extra-mile-ness of her work ethic. Within the first hour of introduction via email, she had multiple listings tailored to my search and set me up with a CleanOffer.com account. She literally held my hand through the stressful and confusing process, educating me beyond anything I could have researched online. Most notable though is her complete access...

Not to be sacrilegious, but Mary can perform miracles! Case in point, she managed to keep a middle-class family living not only in San Francisco, but in their beloved North Beach neighborhood. Her tenacity, relentless positive attitude, and insider connections managed to secure us a flat in the heart of North Beach where we have resided as renters for over 25 years. Mary and Kathleen responded to every question, every email or text almost immediately. She held our neophyte buyers hands throughout the process and never failed to reassure us and go to bat for us. We can't recommend her more strongly, she really "got" us, our financial situation (not r...